Terms and Conditions

Last updated: 3 November 2026

These terms are a public offer for booking transfers on vstretim24.ru and in the service bots. By booking a ride you accept them. Service operator:

Vstretim24
Email: koadestanislav2@gmail.com
Phone: +79780426630

1. Our role

We accept transport orders and pass them to carriers — companies, sole traders and self-employed drivers (the "Carrier"). We do not own cars and do not carry passengers ourselves. The contract of carriage is between you and the Carrier; we process the booking, pass the Carrier the details needed for the ride and remain your contact before and after it.

Taxi orders are passed only to Carriers listed in the regional register of taxi carriers; bus orders only to Carriers holding a passenger transport licence. Carrier details are given in the confirmation or on request.

2. Booking

• You enter the route, date, time and passengers and choose a car class with the price shown.
• You enter passenger details, give separate consent to personal data processing and confirm.
• We send a confirmation with a booking reference (email and/or SMS). From then on the booking is binding for both sides.
• If we cannot find a Carrier, we tell you straight away and the booking is cancelled at no cost to you.

If there is no instant price, you can send a request. A request is not a booking: we send a price and a booking exists only if you accept it. You must be 18 or older to book.

3. Prices and payment

Prices are in Russian roubles per car, not per person, and include the driver, fuel and toll roads. Pick-ups between 22:00 and 06:00 local time include a night surcharge of 20%, already in the price shown.

Unless the confirmation says otherwise, you pay the Carrier at the end of the ride in cash or another method the Carrier accepts; the Carrier issues a receipt. Cards issued outside Russia usually do not work. The booked price does not change; extra charges apply only to what you ask for on the way, at a rate the driver states in advance.

4. Meeting and waiting

• At the airport the driver meets you in the arrivals hall with a name sign. Free waiting: 60 minutes from the actual landing.
• At stations, hotels and other addresses free waiting is 15 minutes from the booked time.
• If you cannot find the driver, call or write using the contacts in the confirmation before leaving the meeting point.

5. Changes and cancellation

• Free changes or cancellation up to 24 hours before pick-up: write to koadestanislav2@gmail.com or in the service chat with your booking reference.
• For later cancellation or a no-show the Carrier may claim its actual costs, up to the booking price.
• If your flight is cancelled or the airport is closed, rebooking or cancellation is free.
• If the Carrier cannot perform the ride, we arrange a replacement of the same or a higher class free of charge, or cancel at no cost to you.

6. Liability, complaints and law

The Carrier is responsible for performing the carriage, passenger safety and luggage. We are responsible for processing and passing on the order. We are not liable for delays caused by traffic, weather, road closures or decisions of authorities, but we will help you rebook. Send complaints to koadestanislav2@gmail.com within 30 days with your booking reference. Russian law applies, including consumer protection law.